Everyone, including physicians/doctors knows how to communicate. Communication skill is involving how we are applying a systematic cycle of sending message, receiving and interpreting it before we give a feedback. However, people only perceived communication is in practicing sending the message. And, when receiving a message the feedback-step is most often neglected. Actually, the feedback-step is the most critical part in which it closes the communication cycle and confirms understanding of the message.
Besides, there is a deeper development of communication in which we need to stress into three approaches, i.e. being present, active listening and active empathy. By being present then we can clear the clutter of mental distraction and focus on the immediate communication task at hand. Active listening is needed to apply specific listening-for-understanding techniques that confirm awareness, while active empathy is important to process information for a true awareness of other’s needs. All this approaches take times, of course. But, we can anticipate it by practicing effective communication.
The failure to communicate can occur everywhere in medical practices. We know that in medical world, doctors, nurses, medical staff, administrator and office employee communicates with patients, especially doctors. In dealing with patient interaction, research confirms that “no matter how knowledgeable a clinician/doctor might be, if he or she not able to open effective communication with the patient, then he or she may be of no help.” There are some reasons for doctors to sharpen their effective communication skills include:
Ability to successfully interact with a “difficult” patient
Clearly presenting diagnosis and/or treatment options
Enhancing patient’s compliance with medications or treatments
Gaining a clear understanding of patient needs or medical issues
Influencing a patient to adopt healthy living or lifestyle changes.
We realize and understand that the many years of professional medical education are considered lacking in the development of good effective communications skills. And, fortunately there are many options for training to polish the effective communication skills in a real-world application for doctors and other medical staffs. One of the options will be in July 27, 2018. So, be there!
Author is the course director for Workshop : Effective Communication Skills in Diet Management, a one day Workshop focus on delivering an advance technique on Communication Skills. With expert in Diet and Obesity, Dr.dr. Samuel Oetoro, MS, SpGK and the Well Known of Communication Expert, Mr. Erwin Parengkuan, from Talk Inc. This IDI Accredited Workshop will give an essential advantage for Doctors to enhance their skill in communication.
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